Shipping policy

Bozetto Solutions AB (company registration no. 559516-6298), Askims Industriväg, Gothenburg

1. Handling and delivery

We deliver worldwide. Orders are normally processed and shipped within 1 business day after the order is placed. Deliveries are made in cooperation with our logistics partners Bring, Schenker, DHL and PostNord. Once your order has been shipped, you will receive a tracking number by email.

2. Shipping cost

We offer free shipping on orders over SEK 499. For bulky goods, such as mirrors and larger-format frames and canvases, a shipping fee always applies regardless of the order value. The shipping cost is always displayed at checkout before you complete your purchase.

3. Delivery times

The stated delivery times are estimates and are calculated from the time the order is shipped:

Sweden: 1–3 business days
Scandinavia: 2–3 business days
Europe: 3–5 business days
Rest of the world: 4–6 business days

During holidays or promotional periods, the handling time may be somewhat longer. Posters and frames may be shipped separately when necessary. We reserve the right to disclaim responsibility for delays caused by the carriers or other factors beyond our control, and will contact you by email if we have more information about a delay.

4. Responsibility during transport

We are responsible for the item until it has been delivered to you. If a package is damaged during transport or does not arrive, contact us at info@bozetto.se we will resolve this by arranging a new delivery or issuing a refund. We recommend that you inspect the item upon receipt and contact us as soon as possible if anything is wrong.

5. Delivery address

You are responsible for providing correct delivery and address details when placing your order. If you need to change the address or name after placing an order, contact us as soon as possible. A fee of SEK 59 will be charged for an address or name change.

6. Uncollected packages

If a package is not collected from the collection point and is returned to us, a charge of SEK 199 will be applied for return shipping, administration and handling. If you want the package to be sent again, a shipping fee of SEK 99 will be charged. Read more in our Returns and Refunds Policy.

7. Customs and import charges

Within the EU, all VAT is included in the price and no additional charges apply upon delivery.

For Norway, we are registered for VOEC (VAT On E-Commerce). This means that we charge Norwegian VAT directly at checkout and that your order is shipped duty-free, without additional customs or handling charges upon receipt, for goods within the VOEC scheme's value threshold.

For deliveries to other countries outside the EU, customs duties, import VAT and other charges may apply in accordance with the recipient country's regulations. You, as the customer, are responsible for paying these charges, which are not included in our price or shipping cost.

8. Contact

For questions about deliveries, you can always reach us at info@bozetto.se.